1. Role of Ridgerunner

Ridgerunner is not a shipping carrier, logistics provider, retailer, or fulfillment operator.

Ridgerunner:

• Does not control or guarantee shipping performance
• Does not handle inventory or fulfillment
• Does not process or enforce returns
• Does not assume responsibility for Vendor actions

All obligations related to shipping, delivery, and returns remain solely with the Vendor and/or Customer.

2. Shipping Rate Expiration & Discrepancies

Shipping rates are dynamically generated and may expire.

• If a Vendor delays shipment and the original rate expires, the Vendor is solely responsible for any increase in shipping costs
• Vendors may not retroactively charge customers for increased shipping costs after purchase unless explicitly disclosed and agreed
• Ridgerunner shall not be liable for rate discrepancies, expired rates, or carrier pricing changes

3. Shipping Service Level Agreements (SLAs)

Stocked Items

• Expected to ship within 3 business days

Made-to-Order Items

• Lead times defined individually by Vendors

Custom Items

• Lead times defined individually by Vendors

All lead times must be disclosed by the Vendor.

Ridgerunner:

• Does not enforce SLA compliance
• Does not guarantee delivery timelines
• Is not liable for delays or missed expectations

4. Shipping Options

4.1 Vendor Shipping Options

Vendors may configure:

• Standard and/or Express shipping per product
• Standard-only shipping
• Consolidated shipping across multiple items
• Free shipping thresholds

Consolidated Shipping

If enabled:

• Rates are calculated based on combined weight and dimensions
• Applies only when shipping methods are aligned

4.2 Customer Shipping Options

Customers may:

• Select Standard or Express shipping (if offered)
• Choose shipping options per item

For multi-item carts:

• Same shipping method → consolidated shipping may apply
• Mixed shipping methods → separate shipping charges apply

Customers will be shown:

• Shipping options
• Costs
• Free shipping thresholds

5. Shipping Carriers & Tracking

Vendors are responsible for:

• Carrier selection
• Shipment processing
• Tracking information

Ridgerunner does not verify or guarantee tracking accuracy.

6. Delays, Loss, and Damage

All shipping risk rests solely with the Vendor and/or Customer.

Ridgerunner is not responsible for:

• Carrier delays
• Lost shipments
• Damaged goods
• Theft
• Delivery errors
• Customs or import issues

Claims must be handled directly with the Vendor or carrier.

7. Returns Policy

7.1 Vendor-Controlled Returns

All return policies are set and enforced by individual Vendors.

These may include:

• Return eligibility
• Return windows
• Condition requirements
• Refund methods
• Restocking fees

Customers must review Vendor return policies prior to purchase.

Ridgerunner does not:

• Guarantee acceptance of returns
• Enforce Vendor return policies
• Issue refunds

7.2 Return Initiation

Returns are initiated by the Customer through their order history on the Marketplace.

• Return requests are routed to the Vendor
• Approval or denial is determined solely by the Vendor

Ridgerunner may assist in facilitating communication but does not control the outcome.

7.3 Return Labels

• Return labels are not automatically included
• Labels are generated only upon request, subject to Vendor approval

Vendor options:

• Include label in shipment (at Vendor cost)
• Provide label upon request
• Charge customer for return shipping
• Decline to provide return shipping coverage

Ridgerunner:

• Does not generate, fund, or guarantee return labels
• Is not responsible for return shipping logistics

7.4 Refunds

Refunds are processed solely by the Vendor in accordance with their policies.

Ridgerunner:

• Does not issue refunds
• Does not guarantee refund eligibility
• Is not liable for denied or delayed refunds

Payment processors may have independent dispute processes.

7.5 Non-Returnable Items

Certain items may be designated by Vendors as non-returnable, including but not limited to:

• Custom or made-to-order products
• Used or damaged items
• Final sale items

Ridgerunner does not validate or enforce these restrictions.

8. Customer Support (Non-Operational Role)

Ridgerunner Customer Service may assist both Customers and Vendors with:

• Shipping inquiries
• Tracking issues
• Return coordination
• Dispute communication

However:

• Support is facilitative only
• Ridgerunner does not control Vendors or carriers
• Assistance does not create liability or responsibility

All final decisions remain with the Vendor.

9. Free Shipping Thresholds

Vendors may offer free shipping based on order value.

• Thresholds are set by Vendors
• Conditions are defined by Vendors
• Applicability is determined at checkout

Ridgerunner does not guarantee or enforce free shipping.

10. Compliance & Responsibility

Vendors are solely responsible for:

• Shipping compliance
• Packaging standards
• Labeling accuracy
• Regulatory requirements

Ridgerunner assumes no responsibility for violations.

11. Disputes

Shipping and return disputes must be resolved directly between Customer and Vendor.

Ridgerunner may:

• Facilitate communication
• Offer non-binding mediation

Ridgerunner:

• Is not obligated to resolve disputes
• Is not liable for dispute outcomes

12. Limitation of Liability

To the maximum extent permitted by law:

Ridgerunner shall not be liable for any damages related to shipping or returns, including:

• Delays
• Loss
• Damage
• Denied returns
• Refund issues
• Increased costs

All risk is assumed by Vendors and Customers.